SafeMove Terms & Conditions
Last Updated: May 12, 2025
1. Binding Agreement
By accessing SafeMove's AI detection system ("Service"), you agree to these Terms. Continued use constitutes acceptance of all provisions.
2. No Warranties Provided (Global)
THE SAFEMOVE SERVICE IS PROVIDED "AS IS", "WITH ALL FAULTS", AND "AS AVAILABLE" WITHOUT ANY REPRESENTATIONS, GUARANTEES, OR WARRANTIES OF ANY KIND WHATSOEVER. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, SAFEMOVE EXPLICITLY DISCLAIMS ALL:
- All express warranties including any representations made in marketing materials, presentations, or demonstrations
- All implied warranties including merchantability, fitness for particular purpose, title, non-infringement, quiet enjoyment, and course of dealing
- Performance guarantees including but not limited to:
- Detection accuracy rates (98.7% is controlled lab environment performance only)
- Alert response times (800ms is best-case scenario, not typical)
- System uptime or availability percentages
- Jurisdictional consumer protections where legally permissible, including:
- EU Consumer Rights Directive (2011/83/EU) warranties where excluded by business-use classification
- Australian Consumer Law (ACL) guarantees for services of an "ordinary" nature
- US Magnuson-Moss Warranty Act protections for commercial users
- Technical compatibility including:
- Operation with any specific camera models or firmware versions
- Interoperability with third-party security systems
- Network performance requirements
- Regulatory compliance including:
- Local workplace safety regulations (OSHA, EU-OSHA, etc.)
- Medical device certifications (not FDA-cleared or CE-marked as diagnostic tool)
- Industry-specific standards (IEC, EN, ANSI)
- Forward-looking statements about future capabilities, features, or performance metrics
Jurisdictional Note: Some countries do not allow the exclusion of implied warranties, so the above limitations may not apply to you to the extent prohibited by local mandatory law. Where any warranty cannot be excluded, our liability is limited to the maximum extent permitted under such laws.
3. Absolute Liability Limitations (Worldwide)
NOTWITHSTANDING ANYTHING TO THE CONTRARY AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
SAFEMOVE AND ITS AFFILIATES SHALL NOT BE LIABLE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, FOR:
- Bodily Injury & Death - Including but not limited to:
- Failure to detect falls or accidents
- Delay in emergency response
- System malfunctions during critical events
- Property Damage - Including:
- Camera hardware malfunctions
- Electrical/network infrastructure damage
- Third-party equipment connected to our systems
- Economic Damages - Including:
- Lost profits/revenue (direct or indirect)
- Business interruption costs
- Loss of goodwill or reputation
- Investment losses related to service performance
- Data-Related Losses - Including:
- Data breaches or unauthorized access
- Regulatory fines for privacy violations
- Loss of sensitive footage or metadata
- Third-Party Liabilities - Including:
- Integration partner failures
- Subcontractor/vendor actions
- End-user claims against customers
- Uncontrollable Events - Including:
- Natural disasters
- Cyberattacks/war/terrorism
- Government restrictions
- Pandemics/epidemics
- AI-Related Liabilities - Including:
- Algorithmic bias/discrimination claims
- False positive/negative detections
- Training data copyright issues
Global Liability Cap: Where liability cannot be fully excluded under applicable law (such as for death/personal injury caused by negligence under UK law, or mandatory consumer protections in the EU), SafeMove's total aggregate liability shall in no circumstances exceed the greater of:
- 1 month of fees paid for the specific service giving rise to the claim, or
- The minimum liability amount required by the governing law of the user's jurisdiction
Jurisdictional Notice: Some countries do not allow limitations of liability for certain types of damages. Where prohibited by local mandatory law (including but not limited to: Germany (§ 309 BGB), France (Article 1231-3 Civil Code), Australia (ACL Schedule 2), and Quebec (Civil Code Article 1474)), these limitations shall apply only to the maximum extent legally permitted.
4. Absolute Usage Restrictions (Worldwide)
SAFEMOVE IS NOT CERTIFIED FOR LIFE-CRITICAL APPLICATIONS IN ANY JURISDICTION. USE IN THE FOLLOWING ENVIRONMENTS CONSTITUTES A MATERIAL BREACH OF THESE TERMS:
Regulated Safety Systems
- Medical Applications:
- Emergency response systems (FDA Class II/III)
- Patient monitoring for life-support
- Fall detection in ICU/CCU environments
- Transportation:
- Aviation flight control systems (FAA/EASA regulated)
- Automotive ADAS or autonomous driving
- Railway signaling/safety systems (CENELEC SIL-2+)
- Energy Infrastructure:
- Nuclear reactor control systems (IAEA Category A)
- Oil/gas wellhead emergency shutdown
- Electrical grid protection mechanisms
Extreme Hazard Zones
- Defense/Military:
- Weapons targeting systems (ITAR restricted)
- Battlefield casualty detection
- Nuclear/biological/chemical hazard zones
- Industrial:
- ASIL-D automotive production (ISO 26262)
- Mining explosion-proof environments (ATEX/IECEx)
- High-voltage substation safety systems
- Other Restricted Uses:
- Law enforcement lethal force decisions
- Prison solitary confinement monitoring
- Border control automated detention systems
Mandatory Safety Protocols
User agrees to implement and maintain:
- Redundant Systems: Physical and electronic backups independent of SafeMove
- Human Oversight: 24/7 monitoring by trained personnel for all alerts
- Local Compliance: All required certifications under:
- EU Machinery Directive 2006/42/EC
- US OSHA 29 CFR 1910/1926
- China GB standards for industrial safety
Special Jurisdictional Notices
- EU: Not compliant with EU AI Act Category III (prohibited for biometric surveillance in workplaces)
- California: Banned under CPRA for automated decision-making affecting insurance/healthcare
- UAE: Requires special approval for AI safety systems in energy sector (ADNOC Code 5.8)
- Brazil: Prohibited by ANVISA Resolution RDC 665 for medical applications
Certification Status: SafeMove has not been evaluated or certified by any national or international safety standards body (including but not limited to: UL, TÜV, CSA, CCC, BIS, or GOST-R) for use in life-preserving applications.
5. Worldwide Indemnification Requirements
YOU SHALL INDEMNIFY, DEFEND, AND HOLD HARMLESS SAFEMOVE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FROM ALL CLAIMS, DAMAGES, LOSSES, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES) ARISING FROM YOUR USE OF THE SERVICE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
Operational Liabilities
- System Implementation:
- Improper camera installation or calibration
- Failure to maintain minimum hardware requirements
- Unauthorized API/SDK modifications
- Network security vulnerabilities
- Regulatory Violations:
- Non-compliance with local surveillance laws
- Breach of data protection regulations (GDPR, CCPA, etc.)
- Failure to obtain required consents/notices
Third-Party & AI Risks
- Integration Liabilities:
- Claims from connected system providers
- Interoperability failures with other safety systems
- Custom development by third parties
- AI-Specific Exposures:
- Bias/discrimination allegations
- False positive/negative incidents
- Training data copyright claims
Indemnification Process
- Notice: SafeMove will promptly notify you of any claim
- Control: You must obtain our written consent before settling any claim
- Cooperation: Both parties will provide reasonable assistance
- Expenses: You will reimburse all reasonable costs within 30 days
Regional Specifics
- EU/UK: Does not affect statutory consumer rights under Directive 2019/771
- Australia: Subject to limitations under Competition and Consumer Act 2010
- California: Civil Code §1542 waiver for unknown claims
- India: Excludes liability for third-party intermediaries under IT Act
Insurance Obligations
You must maintain:
- Commercial General Liability ($2M minimum)
- Technology Errors & Omissions coverage
- Workers' Compensation as legally required
- Cyber Liability insurance where applicable
Proof of insurance must be provided upon request.
6. Global Intellectual Property Protections
ALL INTELLECTUAL PROPERTY RIGHTS IN THE SAFEMOVE SYSTEM REMAIN THE EXCLUSIVE PROPERTY OF 16390544 CANADA INC. AND ITS LICENSORS.
Protected Assets
- Core Technology:
- Patented AI algorithms
- Computer vision models and training methodologies
- Edge processing firmware
- Branding:
- Trademarks
- Trade dress and interface designs
- Product nomenclature
- Content:
- Documentation and whitepapers
- Training materials and certifications
- API specifications
Prohibited Actions
- Reverse Engineering:
- Decompiling or disassembling object code
- Creating derivative works without authorization
- Bypassing license enforcement mechanisms
- Commercial Exploitation:
- Reselling API access or processing results
- White-labeling the service without contract
- Training competing models with output data
- Improper Use:
- Public benchmarking without consent
- Removing copyright notices
- Circumventing regional restrictions
Limited Global License
Subject to compliance with these Terms, SafeMove grants you a:
- Non-exclusive, non-transferable right to use the Service
- Revocable license to integrate with approved systems
- Term-limited authorization for API calls as purchased
This license terminates automatically upon breach or service cancellation.
Regional IP Considerations
- EU: Waiver of Database Directive (96/9/EC) rights for processed video data
- China: Compliance with ML Model Export Controls (2023 AI Regulations)
- India: Acknowledgment of Copyright Act §52(1)(ad) fair use limitations
- US: DMCA §1201 compliance for anti-circumvention
User Data Rights
You retain ownership of:
- Original video footage from your cameras
- Custom configuration profiles
- Incident reports you generate
You grant SafeMove a perpetual license to use anonymized detection data for model improvement.
7. Termination & Suspension Rights
SAFEMOVE RESERVES THE UNCONDITIONAL RIGHT TO TERMINATE OR SUSPEND ACCESS IMMEDIATELY WITHOUT NOTICE FOR MATERIAL BREACHES.
Grounds for Termination
- Contractual Breaches:
- Non-payment exceeding 15 days
- Unauthorized resale or redistribution
- Violation of acceptable use policies
- Legal Compliance:
- Government sanctions or export control violations
- Court orders requiring service suspension
- Changes in local regulatory requirements
Suspension Conditions
- Security Threats:
- Malicious API traffic patterns
- Unauthorized access attempts
- Distributed denial-of-service (DDoS) activity
- Technical Issues:
- Excessive false positive generation
- Hardware incompatibility causing system instability
- Unsupported configuration changes
Termination Procedures
- Notice: 30-day written notice for non-material breaches (email sufficient)
- Cure Period: 15 days to remedy breach before termination
- Data Retrieval: 14-day window to export incident data post-termination
- Final Accounting: Prorated refunds for prepaid unused periods
Survival Clauses
These provisions remain effective indefinitely after termination:
- Intellectual property protections
- Confidentiality obligations
- Liability limitations
- Indemnification requirements
Regional Termination Rules
- EU: Right to terminate without cause during first 14 days under Distance Selling Regulations
- Australia: Consumer Law mandates 45-day remedy period for minor breaches
- California: B2B contracts require 30-day notice per CA Civil Code §1695.7
- Japan: Unilateral termination requires 60-day notice under Civil Code Article 627
Post-Termination Data Policy
- All processed video data purged within 72 hours
- Anonymized metadata retained for model improvement
- Backup copies destroyed within 30 days
Certificate of data destruction available upon written request ($150 processing fee may apply).
8. Governing Law & Jurisdiction
THESE TERMS SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE PROVINCE OF ONTARIO AND THE FEDERAL LAWS OF CANADA APPLICABLE THEREIN, WITHOUT REGARD TO CONFLICT OF LAW PRINCIPLES.
Ontario-Specific Provisions
- Court Jurisdiction:
- Exclusive venue for litigation: Toronto Superior Court
- Small claims matters: Ontario Small Claims Court
- Provincial Laws:
- Consumer Protection Act, 2002 (Ontario)
- Personal Information Protection Act (PIPA Ontario)
- Electronic Commerce Act, 2000
Global Enforcement
- Reciprocal Agreements:
- New York Convention arbitration awards
- Commonwealth judgment enforcement
- Conflict Resolution:
- Ontario law governs where no local mandatory provisions exist
- Severability of invalid provisions
Mandatory Arbitration
- Negotiation: 60-day good faith negotiation period required
- Mediation: ADR Institute of Canada mediation if unresolved
- Arbitration: Final binding arbitration under Ontario Arbitration Act, 1991
- Exceptions: IP claims may proceed directly to court
Arbitration seat: Toronto, Canada. Language: English.
Class Action Waiver
ALL CLAIMS MUST BE BROUGHT INDIVIDUALLY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
This waiver does not apply to Quebec residents under Art. 2639 CCQ.
Jurisdictional Exceptions
- EU Consumers: May bring claims in home jurisdiction under Regulation (EU) No 1215/2012
- Australia: ACL claims may be filed in local tribunals despite this clause
- Brazil: Consumer claims must follow CDC Article 101 procedures
Canadian Legal Compliance
- Recognizes all Ontario and federal consumer protection laws
- Complies with Canada's Anti-Spam Legislation (CASL)
- Adheres to Personal Information Protection and Electronic Documents Act (PIPEDA)
9. Modifications to These Terms
SAFEMOVE RESERVES THE RIGHT TO MODIFY THESE TERMS AT ANY TIME, WITH CHANGES BECOMING EFFECTIVE UPON POSTING UNLESS OTHERWISE NOTED.
Amendment Process
- Notification Methods:
- Email to registered account holders (30 days prior for material changes)
- In-app banners for mobile users
- Dashboard alerts for web portal users
- Effective Dates:
- Non-material changes: Immediate upon posting
- Material changes: 30 days after notification
- Regulatory-required changes: As mandated by law
User Options
- Acceptance Methods:
- Continued use after effective date
- Explicit checkbox confirmation for material changes
- Electronic signature for enterprise customers
- Rejection Rights:
- Terminate account before changes take effect
- Export data within 60-day grace period
- Prorated refunds for prepaid services
Material Change Criteria
Changes requiring enhanced notice include:
- Price increases exceeding 10% annually
- Reduction of core functionality
- New data sharing practices
- Arbitration clause modifications
- Liability limitation changes
Jurisdictional Notice Rules
- EU: 60-day notice for GDPR-related changes under Article 7(3)
- California:
- CCPA changes: 30-day opt-out window
- Automatic renewal terms: 15-day notice (BPC §17602)
- Australia: ACL requires "prominent notice" of unfair term changes
- Quebec: Civil Code Art. 2126 mandates 60-day notice for consumer contracts
Change Documentation
- Current version always available at safemoveai.com/terms-and-conditions
- Archive of previous versions maintained for 7 years
- Redline comparisons available for enterprise clients
Version : SM-TOU-20250512
10. Contact Information
FOR ALL LEGAL NOTICES AND OFFICIAL COMMUNICATIONS:
General Inquiries
- Email:
- hello@clemento.ca
- (Response within 2 to 5 business days)
- Phone:
- 833-947-1145
- (9AM-4PM EST, Monday-Friday)
- Mail:
- 16390544 Canada inc.
- Attn: William Viau
- 49 rue Vinay
- Lanoraie, QC J0K 1E0 Canada
Departmental Contacts
- Legal Notices:
- legal@clemento.ca
- (For DMCA, GDPR, subpoenas)
- Data Protection Officer:
- legal@clemento.ca
- (GDPR/CCPA requests only)
- Enterprise Support:
- hello@clemento.ca
- (Dedicated account managers)
International Access
- Toll-Free Numbers:
- Canada : 833-947-1145
- Multilingual Support: Available in english or french
- 24/7 Critical Incident Line: +1 833-947-1145 (extension 911)
Official Communication Rules
- Legal notices must include "LEGAL NOTICE" in subject line
- Service of process accepted only at registered office address
- GDPR/CCPA requests require identity verification
Guaranteed Response Times
- Critical Safety Issues: 1 hour (24/7)
- Data Subject Requests: 30 days (GDPR/CCPA)
- Legal Notices: 30 business days
Times may vary during holidays and force majeure events.
11. Prohibited Jurisdictions
SAFEMOVE IS NOT AVAILABLE IN, AND MAY NOT BE USED BY PERSONS OR ENTITIES LOCATED IN:
Sanctions-Compliant Restrictions
- OFAC Sanctioned Regions:
- Crimea (Ukraine)
- Donetsk/Luhansk (Ukraine)
- Cuba
- Iran
- North Korea
- Syria
- Canadian Sanctions:
- Belarus
- Myanmar
- Venezuela
Liability-Driven Restrictions
- Strict Liability Jurisdictions:
- European Union (for certain AI applications)
- Brazil (CDC Article 12)
- Russia (Civil Code Article 1064)
- Unenforceable Terms Jurisdictions:
- Quebec, Canada (Civil Code limitations)
- Australia (ACL unfair terms)
- India (Consumer Protection Act 2019)
Compliance Measures
- Geo-Blocking: IP address filtering for prohibited regions
- Payment Restrictions: Rejection of payments from restricted countries
- KYC Verification: Enterprise customers must certify jurisdiction
Consequences of Violation
- Immediate account termination without refund
- Data processing suspension
- Potential reporting to regulatory authorities
Special Legal Notice
Use through VPN or other circumvention methods constitutes breach of contract and voids all liability protections. Users assume full legal responsibility for compliance with local laws.
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